February 22, 2020

Food Alert takes a bite out of Neat Burger

Food Alert has taken pole position with an agreement to support Lewis Hamilton’s new international vegan burger restaurant with its integrated online safety management solution.

The newly crowned six-time Formula 1 World champion, in collaboration with hospitality company The Cream Group and Beyond Meat investor Tommaso Chiabra, opened his first Neat Burger site on Princes Street in London at the beginning of September.

Food Alert consultant Aleksandra Tylka celebrates Neat Burger contract

The company plans to open a further 14 franchisees internationally over the next two years. The brand promises to transform the way people see plant-based food, by appealing not only to those who follow plant-based diets, but individuals who want delicious meat-free dishes that are more sustainable, healthier and ethical.

To provide the highest standards possible for its first site, Neat Burger has appointed Food Alert to provide a comprehensive online food hygiene and safety solution.

Using Food Alert’s FACT software will give the venue complete visibility of performance across the full spectrum of food hygiene and health & safety criteria. All Neat Burger’s policies and HACCP will be available as on-line tools via FACT, together with an easy-to-use eLearning package offering compliance-based courses for all members of staff.

Stasi Nychas, Partner of Neat Burger, explained: “As an ethical brand, giving customers complete confidence in our food safety and standards is really important to us. We wanted a comprehensive system that gives 24-hour visibility of our business in terms of both hygiene and safety compliance.

“Given that we only have a small back office, we didn’t want a paper-based system, so the online solution from Food Alert was perfect, giving us access to all the training and processes we need to deliver our brand standards and comply with our legal obligations.”

As a new vegan restaurant that aims to promote healthy eating, making sure that details of allergens are readily available is key for Neat Burger and, more importantly, its customers. With Food Alert, the venue can easily record this information and train staff on any allergens so that they can respond to customer queries.

To ensure high standards, Food Alert will also complete regular audits of the Neat Burger site and provide a 24-hour helpline to deal with any issues. The solution also includes Food Complaint Management, where Food Alert will investigate any potential food-related customer complaints.

David Bashford, Managing Director from Food Alert, said: “This is a great example of how our FACT software can provide a comprehensive tool for small businesses to manage food hygiene and health & safety compliance. More importantly, for ambitious brands like Neat Burger, it is a solution that can be easily rolled out to new sites, so that it can flex and grow with the business.”